Faculty Collaborate Ultra Web Conferencing

This is an overview of supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate Ultra.

Open the Collaborate Ultra System Requirements webpage to learn more.

This tutorial will discuss the internet browser versions Collaborate Ultra supports.

Open the Collaborate Ultra Browser Support web tutorial to learn more.

This tutorial will discuss the best practices for Collaborate Ultra Sessions.

Open the Collaborate Ultra Session Best Practices web tutorial to learn more.

This tutorial will discuss engaging students in a virtual session as if it were a face-to-face course.

Open the Collaborate Get Started web tutorial to learn more.

This tutorial will discuss how to create a new Collaborate Ultra session.

Open the Collaborate Ultra Create Sessions web tutorial to learn more.

This tutorial will discuss the different settings available for each Collaborate Ultra session.

Open the Collaborate Ultra Session Settings web tutorial to learn more.

This tutorial will discuss how to track attendance in a Collaborate Ultra session.

Open the Collaborate Attendance Reporting web tutorial to learn more.

This tutorial will discuss how edit a scheduled session or the course session.

Open the Edit Collaborate Ultra Sessions text tutorial to learn more.

This tutorial will discuss how to enable your audio and video within a Collaborate Ultra session.

Open the Use Audio and Video in Collaborate Ultra Session web tutorial to learn more.

This tutorial will discuss how to call the provided number and use your phone for audio.

Open the Call Into Collaborate Ultra Session web tutorial to learn more.

This tutorial will discuss the different roles available in a Collaborate Ultra Session.

Open the Collaborate Ultra Session Roles web tutorial to learn more.

This tutorial will discuss the different views in Collaborate Ultra: Speaker view, Tiled view and the new Gallery view.

Open the Collaborate Ultra Video Views web tutorial to learn more.

This tutorial will discuss how to use the text-based communication skill in case there are users hesitant to speak in audio/video settings.

Open the Collaborate Ultra Use Chat web tutorial to learn more.

This tutorial will discuss how to Share Application, Share Files, and Share Whiteboard. These sharing tools are only for Presenter and Moderator roles.

Open the Collaborate Ultra Share Content web tutorial to learn more.

This tutorial will discuss where to find attendees, mute attendees, promote attendees, etc.

Open the Collaborate Ultra Manage Attendees web tutorial to learn more.

This tutorial will discuss how to record in a session, how to download recordings, and where to access the recordings.

Open the Collaborate Ultra Record Sessions web tutorial to learn more.

Though users may stream the recorded video using Collaborate Ultra, you may also download the video to a device. This allows users to edit the video (using a video editing software, such as Camtasia) and/or upload to another media streaming server (such as YouTube).

Open the Download Collaborate Ultra Recordings text tutorial to learn more.

View data, such as the total count of hands raised during the session, the proportion of attendees has raised their hands during the session, the total count of sent chat messages during the session, and the proportion of attendees sent chat messages during the session.

Open the Session Engagement Insights web tutorial to learn more.

Since Collaborate Ultra is hosted within a web browser, we do recommend using Mozilla Firefox or Google Chrome for best use. In the event you experience technical issues, you may try using the troubleshooting techniques provided below.

• Close out any other applications or browser windows, especially any that may use your camera or microphone.
• Use the Google Chrome or Firefox browser. If you are already using one, try switching to the other.
• Check that your browser is fully up-to-date and supported (https://www.class.com/support/collaborate/participant/get-started/browser-support/).
• Make sure your browser allows third-party cookies – Google Chrome | Firefox
• Check your Audio and Video Setup to make sure your microphone is set up properly.
• Check the browser’s microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked.
• Clear your browser’s cache - Google Chrome | Firefox
• When in doubt, try restarting your computer.
• Disable AdBlockers and extensions, refresh your Collaborate Ultra session. If necessary try Chrome in an Incognito window or Firefox in a Private window.
• Home networking troubleshooting tips - https://support.class.com/s/article/Collaborate-home-networking-troubleshooting-tips