From off campus, dial 708.534.HELP (4357)

 When you dial H-E-L-P, the GSU Helpdesk consultant will ask for the following:

1. Name and affiliation with GSU (e.g., student, faculty, staff)

2. Location of computer

3. Phone number (s) where you can be reached

4. Purpose of call

5. Detailed questions about: a) software; b) network connection; c) error

The GSU Helpdesk consultant will issue you a ticket number. Please allow three working days before calling  to check the status of your ticket. If you call and get voicemail, please follow numbers one to five as your guide.


Monday to Friday: 8AM to 10:30PM
Saturday: 8:30AM to 5PM
Sunday: 1PM to 9PM