From off campus, dial 708.534.HELP (4357)

 When you dial H-E-L-P, the GovState Helpdesk consultant will ask for the following:

1. Name and affiliation with GovState (e.g., student, faculty, staff)

2. Location of computer

3. Phone number (s) where you can be reached

4. Purpose of call

5. Detailed questions about: a) software; b) network connection; c) error

The GovState Helpdesk consultant will issue you a ticket number. Please allow three working days before calling  to check the status of your ticket. If you call and get voicemail, please follow numbers one to five as your guide.

Fall/Spring Hours                                                                                    

Monday to Friday: 8:30AM to 10:30PM                                     
Saturday: 9AM to 5PM                                                          
Sunday: 12PM to 5PM                                                           

Blackboard support

Tutorials are available online: Student Tutorials

To contact Blackboard Support you can use the following:

Phone: 708.534.4115



Password Reset Tutorials

If you need assistance with your Password:

Remote Access Tutorials

Remote Access Tutorials also known as Virtual Private Network (VPN) and Remote Desktop Connection (RDC) instructions can be found on the ITS Tutorial Library on the MyGSU portal. Scroll to the Virtual Private Network (VPN) and Remote Desktop Connection (RDC) accordion and click to view the tutorials.