Dear Valued Patrons,

 
Your Center for Performing Arts has recently upgraded our ticketing system.
 
If you are a current patron who purchases tickets online, you will be asked to create a password to access your account.

If you are new to the Center, you will be prompted to create an account and password.

We thank you for your patience as our Box Office Staff works through this major transition. Please contact us at tickets@govst.edu or 708.235.2222 with any questions regarding this upgrade. 

FREQUENTLY ASKED QUESTIONS


• What are the current COVID-19 Safety Procedures and Guidelines?

Face masks are required on campus, even if vaccinated. Masks will not be supplied by the theatre. Masks must cover mouth and nose at all times when mask is being worn. Scarves, bandanas and gaiters are not an acceptable substitute for a face mask. When attending a show, patrons must provide either a COVID-19 Vaccination card or a negative PCR COVID-19 test result within 72 hours of the beginning of the performance. No home test results will be accepted. Ticket holders agree to comply with these Covid-19 safety procedures and guidelines. Patrons who do not abide by stated procedures and guidelines may be asked to leave the premises.
Hand sanitizer will be made readily available throughout the venue and patrons are strongly encourage to make use of them.
If you are experiencing any of these symptoms of COVID-19, stay home and do not attend an event:
• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

To view campus-wide COVID-19 policies mandated by Governors State University, please visit https://www.govst.edu/coronavirus/

MASKS

Is anyone exempt from wearing a mask?
Children under the age of 2 do not have to wear a mask

Do I need to wear my mask while seated and enjoying the performance?
Yes, masks are required per Governor Pritzker’s Executive Order #88 to properly wear masks at all times while visiting Governors State University’s indoor campus spaces, including restrooms, lobby areas and inside the auditorium while walking to their seats and throughout the performance.

Do I need to wear a mask if I am vaccinated while I am visiting the Center for Performing Arts including while I am seated and enjoying the performance?
Yes, masks are required per Governor Pritzker’s Executive Order #88 even if vaccinated against COVID-19 to wear masks at all times while visiting Governors State University.

When can I take my mask off?
Vaccinated individuals are encouraged, but not required, to wear masks while in outdoor spaces on campus for the protection of their health, especially whenever they are unable to maintain social distancing.
Unvaccinated individuals ages 2 and older are also required to properly wear masks while in any outdoor spaces on campus for the protection of their health, especially whenever they are unable to main social distancing.

PROOF OF VACCINATION

What do I need to provide as “Proof of Vaccination”?
Proof can include either an electronic copy, photo copy or photo along of an official CDC vaccination card along with photo ID at the time of entry into the venue with a valid ticket.

What does “Fully Vaccinated” mean?
The performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose vaccine.

Do children need to provide proof of Vaccination?
Children under the age of eligibility for vaccination under FDA and CDC guidelines (which currently state children under the age of 12 are ineligible), may attend performances without showing Proof of Negative Test, but must be fully masked at all times if age 2 or older.

What do I do if I misplaced my vaccination card?
Patrons who have lost their vaccination card should contact their point of immunization.

When and how will my vaccination status or negative test result be monitored when I visit the theater?
A Center for Performing Arts staff member will be at the doors to the inner lobby to check vaccination cards and proof of negative test.

What if am not vaccinated and am not willing to provide a negative test?
A full refund will be provided.

PROOF OF NEGATIVE TEST

Can I still attend a performance at the Center for Performing Arts if I am not fully vaccinated?
Yes! For those that are not fully vaccinated on the performance date, for any reason, you may provide a proof of negative COVID-19 test. The negative result of a PCR COVID-19 test is acceptable only if the test was taken within 72 hours of the performance start time. No results from home test will be accepted.

What if am not vaccinated and am not willing to provide a negative test?
A full refund will be provided.

PATRONS REPORTING COVID-19 SYMPTOMS

I am experiencing COVID-19 Symptoms and have tickets for an upcoming event, what should I do?
Patrons are encouraged to call the box office if they are displaying COVID-19 symptoms in advance of the performance date to exchange tickets for a future date when possible or request a refund.
COVID-19 Symptoms according to the CDC include:
• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

• What’s the NON-COVID refund policy?

All sales are final. There are no refunds or exchanges on single ticket or group sales. More detailed information can be found here.

• How do I get to the theater?

Patrons can enter through the Main Entrance D and walk straight past the elevators through the Hall of Governors to reach the Theater hallway.

• What are the closest parking lots to the main entrance?

East Lot 1 and West Lot 1 are nearest the Main Entrance D.

You can email tickets@govst.edu with questions, or call us at 708.235.2222. Due to COVID-19 some staff members are working remotely. Please allow up to TWO business days to return voicemails. We will get back to you as soon as possible and thank you for your patience.