Policies and Patron Services

Policies

Ticket Policies

All sales are final. There are no refunds or exchanges on single ticket or group sales. More detailed information can be found here.  

Children 

All children must have their own tickets. We suggest children under the age of one year not attend performances. Children's ticket prices are available for select performances.  Children 17 and under will not be admitted without an adult.

Late Seating

Late seating is at the discretion of the house manager. Guests arriving late may be seated in a designated section and may take their ticketed seats during intermission.

Electronics and Recording Devices

Audio and visual reproduction of any kind is prohibited. Please refrain from bringing cameras and recording equipment to the theater. Please turn off all electronic devices that produce sound or light and that may interrupt the performance.

Smoking

Governors State University is a smoke-free campus. Smoking and tobacco products indoors and outdoors on campus property including parking lots and in parked cars are prohibited. Littering the remains of tobacco products or any other related waste product on campus is further prohibited.

Emergency Fire Exits

Emergency exits may be found outside each door to the hall and are marked accordingly. The lighted "Exit" sign nearest your seat is the shortest route outdoors. Do not use the elevator for an emergency exit.

COVID-19 Policy

To view campus-wide COVID-19 policies mandated by Governors State University, please visit https://www.govst.edu/coronavirus/

For more information regarding our COVID-19 policies, please visit our dedicated Frequently Asked Questions (FAQ) page.

View FAQ

Patron Services

For questions related to Patron Services, please contact Patron Services Manager Ingrid Anderson at 708.235.2239. 

Concessions

Concessions are currently open. Click here for our concessions menu.

 Payment options

Cash, Visa, MasterCard, and Discover Credit/Debit Cards 

• $5 minimum purchase for all credit/debit card transactions
• we are unable to accept bills over $20 for cash purchases

Lost and Found

Found articles should be left with staff in the box office. To determine whether a personal article has been turned in to our Lost and Found, please call Patron Services Manager at 708.235.2811 or the Box Office at 708.235.2222. Items such as wallets and keys may be turned in to GSU Department of Public Safety (DPS).  DPS can be reached at 708.534.4900.

Elevators

An elevator serving the balcony is located at the east end of the main floor lobby. 

Restrooms

Restrooms are located in the Celebrity Gallery in the Main Foyer.  Additional restrooms with changing tables are located in the B wing next to the Box Office.

Assisted Services and Seating

Special seating areas for wheelchair accessibility are available. Please contact the Box Office in advance to secure a seat in this area. Audio amplification is available for the hearing-impaired free of charge. A driver's license or other identification is all that is required for deposit. 

Wheelchair-Accessible Seating Policy

Got your eye on seats marked as Reserved for Wheelchair User (♿) or Reserved for Wheelchair Companion (★) on our website? That’s great! Just a friendly reminder, these seats are set aside specifically for users of wheelchairs and/or other accessibility devices and their companions.

So if you do book these, make sure you truly need them. Otherwise, we'd politely ask to let go of your seats for someone who does. We truly appreciate your understanding and cooperation. Thank you!