Production Policies and Procedures

Policies

Ticket Policies

All sales are final. There are no refunds or exchanges on single ticket or group sales. More detailed information can be found here.  

Children 

All children must have their own tickets. We suggest children under the age of one year not attend performances. Children's ticket prices are available for select performances.  Children 12 and under may attend performances without showing Proof of Negative Test, but must be fully masked at all times if age 2 or older.

Late Seating

Late seating is at the discretion of the house manager. Guests arriving late may be seated in a designated section and may take their ticketed seats during intermission.

Electronics and Recording Devices

Audio and visual reproduction of any kind is prohibited. Please refrain from bringing cameras and recording equipment to the theater. Please turn off all electronic devices that produce sound or light and that may interrupt the performance.

Smoking

Governors State University is a smoke-free campus. Smoking and tobacco products indoors and outdoors on campus property including parking lots and in parked cars are prohibited. Littering the remains of tobacco products or any other related waste product on campus is further prohibited.

Emergency Fire Exits

Emergency exits may be found outside each door to the hall and are marked accordingly. The lighted "Exit" sign nearest your seat is the shortest route outdoors. Do not use the elevator for an emergency exit.

COVID-19 Policy

Face masks are required on campus for ages TWO (2) and up, even if vaccinated. Ticket holders agree to comply with this COVID-19 safety procedure. Patrons who do not abide by stated procedure may be asked to leave the premises.


Refunds will not be provided to those who do not comply with the Center's
COVID-19 Policy.

Hand sanitizer will be made readily available throughout the venue and patrons are strongly encourage to make use of them.

If you are experiencing any of these symptoms of COVID-19, stay home and do not attend an event:
• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

To view campus-wide COVID-19 policies mandated by Governors State University, please visit https://www.govst.edu/coronavirus/

For more information regarding our COVID-19 policies, please visit our dedicated Frequently Asked Questions (FAQ) page.

View FAQ


Patron Services

For questions related to Patron Services, please contact Patron Services Manager Ingrid Anderson at 708.235.2239. 

Concessions

Concessions are currently CLOSED due to COVID-19 safety precautions. We encourage patrons to bring their own water.

Lost and Found

Found articles should be left with staff in the box office. To determine whether a personal article has been turned in to our Lost and Found, please call Patron Services Manager at 708.235.2811 or the Box Office at 708.235.2222. Items such as wallets and keys may be turned in to GSU Department of Public Safety (DPS).  DPS can be reached at 708.534.4900.

Elevators

An elevator serving the balcony is located at the east end of the main floor lobby. 

Restrooms

Restrooms are located in the Celebrity Gallery in the Main Foyer.  Additional restrooms with changing tables are located in the B wing next to the Box Office.

Assisted Services and Seating

Special seating areas for wheelchair accessibility are available. Please contact the Box Office in advance to secure a seat in this area. Audio amplification is available for the hearing-impaired free of charge. A driver's license or other identification is all that is required for deposit. 

Streaming Events

 

You will receive a link to access your purchased event 24 hours prior to the start time via the email addressed you used to purchase this event. If you have issues locating the email with the link, please check your spam folder or contact tickets@govst.edu.

If you register within 24 hours of the event, you will receive the access link immediately. You will have access to the event for at least 48 hours after its listed start time.

If you register after a performance premier date, your link access will be sent within 24 hours of your purchase date on the next business day.

We are not responsible for personal device, wifi, or broadband technical issues. However, we are available to help you as best we can. Contact tickets@govst.edu or call us at (708) 235.2222 and leave a message for box office personnel to return your call.  We will make every effort to contact you within 2 business days.

There are no refunds or exchanges.

Your ticket purchase is not transferable. Sharing the event link and access code outside of your household is prohibited.

You may purchase for multiple households. To do so, you will need to make a separate purchase for each household and provide a different name and email address associated with that viewing household.

Questions? You may contact us by email at tickets@govst.edu or call us at (708) 235.2222. We will respond within 2 business days.