Operations Management is about how to deliver the right product/service to the right customer at the right time, right location, and the right price. This course provides the fundamental concepts and principles needed to succeed in manufacturing and/or service operations.

This course emphasize the alignment of operations decisions with the corporate strategy. It introduces how to use operations tools, techniques, and methodologies to solve operational problems to achieve an organization’s strategies and goals. Modules of the course cover knowledge of operational strategy and supply chain management, inventory management, operational process analysis, forecasting and business planning.


  • Identify important aspects of operations management and supply chain management

  • Understand the principles of inventory management, purchasing strategy, and lean techniques

  • Analyze business processes to derive effective process management strategies

  • Discuss forecasting methods, and demonstrate its application in aggregate planning, and master production scheduling


Module 1: Operations Management

  • Operations management and cooperate strategy

  • Supply chain management

Module 2: Inventory Management

  • Inventory management fundamentals

  • Inventory replenishment management

  • Purchasing management and sourcing strategies

  • Inventory and lean operation system

  • Inventory performance measurement

Module 3: Process Analysis

  • Processes and operations

  • Product and process design

  • Process improvement and optimization

Module 4: Forecasting and Operations Planning

  • Forecasting

  • Planning foundations

  • Capacity planning and management

  • Master scheduling


Managers and employees who are looking to develop working skills of the operations area in a manufacturing or service organization. There are no prerequisites, but a basic understanding of management and accounting principles will be beneficial.