The safety and wellbeing of University employees is our top priority. As we continue to make adjustments to keep everyone safe this spring, we are simultaneously taking steps to ensure seamless continuity of payroll and benefits. Find answers to your frequently asked questions here:

Q: What should employees do if they are experiencing mild to severe respiratory symptoms, including shortness of breath, fever, and cough?

Follow these steps: 

  1. Stay home except to get medical care
  2. Complete the Coronavirus (COVID-19) Self-Reporting Form
  3. Complete FFCRA Leave Request Form
  4. Quarantine or isolate until you get medical clearance
  5. Email HR Benefits,, your medical clearance t for review and approval 

Q: How do I apply for Emergency Paid Sick Leave or Emergency Family & Medical Leave under the Family First Coronavirus Response Act (FFCRA)?

A: To apply for emergency paid sick leave or emergency family and medical leave per FFCRA, please complete the GSU FFCRA Leave Request Form here

Q: If I have questions about my medical coverage during the pandemic, who should I contact?

A: Please review the CMS resource page for more important contact information.

Q: If I have questions about my mental or behavioral health benefits, who do I contact?

A: Magellan Health provides services for mental and behavioral health. Check their website for resources.

Q: How to contact the Human Resources Department?

A: Contact HR by phone or email.  Email or call 708-534-4100; or contact the HR staff member directly as listed on the GSU HR Website.

Q: How to contact the Payroll Department?

A: The best way to contact Payroll Department at this time is via phone or email until further notice. Contact or 708-235-7628  

Q: Will payroll be processed as usual?

A: All employees will continue to receive their paychecks through their current mode of delivery, either by direct deposit or manual checks.

The Payroll Department is committed to working to ensure employees are continued to be paid in a prompt manner. However, Payroll Department’s processing of manual checks may require additional time due to remote staffing of its employees. If you have not signed up for direct deposit, we strongly encourage you to do so as soon as possible to ensure timely receipt of your pay check. A notification on how to set-up direct deposit has been sent to employees who have not yet signed-up for direct deposit. Please email the Payroll Department ( if you need help or if you have any questions regarding this matter.

Q: I have benefits questions, who should I contact?

A: The Benefits Team is only available by phone and email. Contact or 708-534-4100, or contact the Benefits staff member directly as listed the GSU HR Website.

Q: How to request a Civil Service Exam?

A: To request a Civil Service Exam, complete a GSU Civil Service Exam request form and email Forms are located on the GSU HR Website here.

Q: How do we submit our time records if we are working remotely?

A: Timesheets have been revised to facilitate electronic preparation, approval and submission to Payroll Department. The revised timesheets and related instructions can be accessed here.

Please note the following:

  • Please do not use the physical time record box located outside the Office of Financial Services. Payroll is working remotely and will not be able to check the physical time record box until further notice.

  • Supervisors are responsible for ensuring that timesheets are completed properly, accurately, and are submitted timely. Supervisors are also strongly encouraged to continue working with their employees, both staff and students, who can work at home to ensure they have adequate work to do so and to monitor that work, so that as many employees who wish to can work from home and document that on their timesheets rather than using leave time. 

If you have any questions, please do not hesitate to contact us at

Q: Time tracking for non-exempt employees while working remotely?

A: Time tracking: The employee must track all time worked. No untracked work should be performed.


  • Meal/rest period: The employee is expected to take standard meal and rest breaks.

  • Overtime: The employee may not work overtime without express, written approval from the manager.

  • Unable to work: If employee is unable to work due to illness, they should use Leave Time.

Q: I have to work onsite can I bring to campus my children or relatives?

A: Employees may not bring children, elders or other family members to work with them even if they are well.

Q: Since I cannot bring my children and or other relatives to work, does GSU offer any emergency or “backup” child or elder care benefits?

A: Unfortunately, we do not have alternate care benefits.

Q: Where can I find more information on the Families First Coronavirus Response Act?

A: You can view the document on the U.S. House of Representatives webpage or contact Human Resources.

Q: What should I do if I am an employee who needs to take care of a family member with symptoms?

A: If you are unable to work remotely, then use leave time. The Families First Coronavirus Response Act may apply. Please contact Human Resources.

Q: As a non-exempt employee, can I split my work hours at home to accommodate care for my children during the day?

A. While working remotely, please follow the University’s Telecommuting Policy. Non-faculty staff should use the telecommuting arrangement form.

Q: Will I be paid if I can’t work remotely?

A: The Families First Coronavirus Response Act may apply, please contact Human Resources.

Q: Will my benefits remain intact?

A: While on paid status, your benefits will remain intact. If leave time is exhausted, please contact the Benefits Team, or 708-534-4100, or contact the Benefits staff member directly as listed the GSU HR Website.

Q: What assistance is available to help employees with the emotional impact of this situation?

A: We recognize this can be a very stressful time. The Employee Assistance Program is available to all employees and their families by calling 866-659-3848.

Q: How do I access the following remotely: GSU email, Colleague, and shared drives; and how about voicemail and conference calling services?

A: Visit the GSU Working Remotely Resources webpage.