These are the issues reported by users and are logged in the Blackboard Inc. Tech Support Known Issues Database.

System Version:
Blackboard Learn 9.1 Q4 2017 CU5

  • Assignments

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      Assignments Do Not Accept HTML Files with Script Tag

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      Explanation of Issue:
      When students try to submit HTML files that contain script tags, they will receive an error message that will not allow them to submit.

      HTML Assignment

      Explanation of Resolution:
      Blackboard is functioning as designed. The filtering for tags inside the files is controlled by a filter class. The script tags inside the file uploads are not allowed, due to security fixes implemented into the codeline of the application.

      Students can add these HTML files to a .zip folder and upload to Blackboard. For more information regarding .zip files, you may access .zip files for PC or .zip files for Mac.

     
  • Attendance Tool

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      Attendance Tool No Longer Available

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      Explanation of Issue:
      The attendance tool is no longer available in the Control Panel > Course Tools section. This tool was created by a third party source, who no longer supports the tool. Currently for GSU's version of Blackboard, there is no replacement for this tool.

      Explanation of Resolution:
      Instructors may create a manual column in the Grade Center called Absences and set the Points Possible to 0. Make sure not to include this column in the Total Grade Center calculations. For every time a student is absent, Instructors may increase the number by 1.
      https://youtu.be/BKyPTQfzu8A

     
  • Course Navigation

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      Gear Icon Inside of Course Won't Open Menu

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      Explanation of Issue:
      Instructors will notice a gear icon in the upper right corner of the screen (under width of 1025 px) in a Blackboard course. However, when you click on this icon, either a small white box appears with nothing in it or nothing will open at all.

      Gear Icon

      Explanation of Resolution:
      For desktop and laptop devices: If your internet browser window is not maximized to fit your screen, you may maximize the window. If your window is maximized, you may decrease the Zoom from 100% to 90%. This will change the Blackboard theme from the mobile responsive design to the desktop view.
      https://youtu.be/ou_2Txh30jI
      For mobile devices: Unfortunately, the app does not support the gear icon menu and there is no workaround for the mobile device's internet browser.

      Course Menu Disappears When Browser Window Becomes Too Small

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      Explanation of Issue:
      The Course Menu is not visible when the browser window becomes too small (under width of 1025 px). The tab appears to the far left of the screen and users must click the "Show/Hide Course Menu" tab each time the page reloads, or a new page is selected within a course.

      Course Menu

      Explanation of Resolution:
      Blackboard is functioning as designed. The Course Menu is automatically hidden at low screen resolutions. Due to mobile responsive design, screen sizes 1024x768 and lower will cause Course Menus to be automatically hidden. To be displayed, they have to be manually expanded. Enter a Blackboard course and click the thin vertical bar where the navigation menu would normally be. This will reopen the menu.
      https://youtu.be/81zIluAVUaY

      Course Menu Does Not Appear On Left Side

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      Explanation of Issue:
      The Course Menu is not visible when the browser window becomes too small (under width of 1025 px). The tab should appear to the far left of the screen, but is not available.

      Course Menu Bar

      Explanation of Resolution:
      Enter a Blackboard course and click the thin vertical bar on the right side of the screen. The course menu will open on the left side of the screen.

     
  • Learning Module

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      Table of Contents Overlaps Content Area

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      Explanation of Issue:
      In a Learning Module, the Table of Contents overlaps the Content Area where Items, Assignments, etc. are located. Having the course menu open on a larger resolution screen only covers a small portion of the Content Area. With the course menu closed on a smaller resolution screen, the Table of Contents covers more of a Content Area.

      Learning Module Table of Contents

      Explanation of Resolution:
      Users may use the Minimize Table of Contents option to minimize the Table of Contents to a thin bar and/or select the Move to Bottom option to move from the left side to the bottom.
      https://youtu.be/TasWjvqy2ts

     
  • Tests, Surveys, and Pools

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      Students Getting Kicked Out of Tests

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      Explanation of Issue:
      Please be advised that this entry is not related to a system issue, but is to show the cause of such incidents.

      By selecting ‘Force Completion’, students must complete the exam in one sitting. A student may get kicked out and not be able to return to the test by accidentally closing the browser, accidentally navigating away from the test, accidentally refreshing the test page, experiencing a computer crash, experiencing internet issues, etc.

      ForceCompletion

      Explanation of Resolution:
      Blackboard is functioning as designed. Force Completion is only recommended for proctored exams. We recommend Instructors leave the Force Completion option unchecked. If the student experiences technical issues with Force Completion unchecked, he/she would be able to return to the test and resume from their last saved entry.

      Incorrect Instructions in Test Availability Exceptions

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      Explanation of Issue:
      Instructions in Test Availability Exceptions for a Test suggest that Force Completion must be turned On, which is not the case.

      Click Add User or Group to search for course users and groups to add to the exception list. "Timer and force completion must be enabled in the previous test availability step to enable those settings for exceptions." If you choose to use groups, you must make the group unavailable if you do not want students to see group members. Click Remove all Exceptions to delete all exceptions for the test.

      Test Availability Exceptions

      Explanation of Resolution:
      Instructors should ignore "Timer and force completion must be enabled in the previous test availability step to enable those settings for exceptions." The instructions should not state that Force Completion is required.

      Downloaded Survey Contain HTML Code

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      Explanation of Issue:
      When Instructors download Surveys from the Full Grade Center, questions and student responses contain HTML code in the text downloaded into Excel.

      Explanation of Resolution:
      This is a Known Issue that is planned to be fixed, but does not have a known release date.

      Please contact GSU Blackboard Support to further assist.