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  Susan Gaffney, Ph.D.

  Associate Professor
  708-235-7626 ext. 7626
  Office Location: C 3335
  Office Hours: T/R: 5 – 7 p.m.
  College: CAS
  Public Administration
  

Dr. Susan Gaffney is an Associate Professor of Public Administration and Program Coordinator, Department of Politics, Criminal Justice and Public Administration in the College of Arts and Science at Governors State University.  She has a Bachelor’s of Arts in Political Science and History from Northern Illinois University, Master’s in Public Administration from Governors State University, Masters of Arts in Geography from Chicago State University, and a Doctorate of Philosophy in Urban Planning and Public Policy from the University of Illinois at Chicago.  

Dr. Gaffney teaches undergraduate and graduates courses in Research Methods, Public Planning, Urban Government, American National Government, and Ethics for Public Administrators, Organizational Behavior and Theory in the Public Sector, Public Policy Analysis, Data Analysis, and the Graduate Capstone Courses.

Before her appointment to the Public Administration faculty, Dr. Gaffney has held positions in public organizations in the Chicagoland area specializing in employment and training and continuing education. She served as Assistant Director of Admissions at Northern Illinois University.  In that position, she designed outreach and recruitment programs.  Dr. Gaffney has also served as the Director Employment and Training for the Community and Economic Development Association of Cook County, Inc. CEDA).   Dr. Gaffney has conducted numerous workshops on customer service in the public sector, diversity in academia, city manager leadership, and organizational sustainability.

Dr. Gaffney’s research encompasses customer service in the public sector, minority public administrators; transitioning ex-offenders into urban communities; local municipality property foreclosure initiatives; legislative over criminalization policies, and transitional housing for women and children. She has publications that have appeared in the Journal of Practical Dispute Resolution, Business Policy and Leadership Profiles.  Her current research interests focus on municipal employee retention, professional development and the role of social media in student recruitment, law enforcement and an era of protest, civic engagement, inclusive growth, and safe communities.

 

Teaching
What makes Dr. Gaffney an outstanding professor, she is dedicated to her students. Her students are always stating that not only is she knowledgeable, in her subject area; she makes the most boring topics fun and exciting. You can walk pass her classes and hear lively discussions and heated debates. She will stay late or come in early to help students complete assignments, explain course material, and listen to their non-academic concerns. Dr. Gaffney often shares with students that she expects them to excel and further their education, because she is more than an MPA faculty member, she is a proud GSU MPA graduate. She also has a Masters of Science in Geography with in a concentration in Geographical Information Systems from  Chicago State University. Her motto” knowledge is power.”

Research
Dr. Gaffney has conducted research on customer service in the public sector, minority public administrators; transitioning ex-offenders into urban communities; local municipality property foreclosure initiatives; legislative over criminalization policies that affect at risk populations and transitional housing for women and children. She has publications that have appeared in Journal of Practical Dispute Resolution, Business and Leadership and Policy Profiles. Her current research covers municipal employee retention, professional development and the role of social media in student recruitment.

Service
Dr. Gaffney is the faculty advisor for the Master of Public Administration Club; Master of Public Administration Program Coordinator in addition to serving on numerous university committees.

Curriculum Vitae: Dr. Gaffney