What You Will Need:

1. Cable-ready TV that has a "clear qam" tuner built in.

2. Coaxial Video Cable: Coax cables are available for purchase at many stores that sell electronics. Buy a cable that has a screw-on connector. Cables that utilize push-on connectors often do not make good connections and can cause “breakups” in your TV programs.

Cable picture


1. Screw one end of your video cable into the threaded coax jack on the cable television wall plate. Screw the other end into the appropriate coax connector on your TV. 

If your set-up only includes a TV, make sure your video cable runs from the wall jack to the IN or ANTENNA jack on your TV.

If your set-up consists of a TV and a DVD/VCR, make sure your video cable runs between the wall jack and the IN or ANTENNA jack on your DVD/VCR. Next, make sure you have a second cable running from the OUT jack on the DVD/VCR to the IN or ANTENNA jack on your TV. Please see the manufacturer's instructions for proper set-up, as ResNet will only provide support for the connection between a TV and the wall jack.

2.Your TV tuner should be set to CABLE or CATV. You can check this by accessing the setup menu on your TV.

Make sure you have run the auto-program feature in order for your TV to search for and memorize all of the available cable channels.

We recommend that you bring the manual and any remote controls that came with your TV since the setup menus on many TV's can only be accessed via the remote control.

Video Troubleshooting

Can't receive anything above channel 13 OR you only receive channels 2-36.
Your TV may not be configured to receive a CATV signal (review set-up notes above). You should also run the auto-program feature on your TV to search for all available cable channels.

Snowy or no picture on all channels.
Cable is connected to the wrong connector on your TV (review set-up notes above).
Plug your coax cable into another jack in your room. If this solves the problem, contact the GSU HelpDesk 708.534.HELP (4357) to arrange for repairs of the defective jack. If this doesn't solve the problem, try using a different coax cable and test your connection. 

Cannot receive a particular channel. 
You may have a feature on your TV which disables individual channels. Check your TV's documentation for information regarding this problem.

Interference on channels 3, 13, 18, or 19.
Signal Interference - an electrical device near your TV may be causing interference. This problem sometimes happens when TV's are placed on top of refrigerators.

Color problems in the picture (e.g., no color, everything looks sea-green).
Check other TV's on your floor to see if the same problem occurs. If so, contact GSU Helpdesk at 708.534.HELP (4357) or send email to: helpdesk@govst.edu.