GSU Helpdesk: Dial H-E-L-P (4357)
From off-campus, dial 708.534.HELP (4357).
When you dial H-E-L-P, the GSU Helpdesk consultant will ask you for the following:
- Name and affliation with GSU (e.g., student, faculty, staff)
- Location of computer
- Phone number(s) where you can be reached
- Purpose of call
- Detailed questions about: a) software; b) network connection; c) error message
The GSU Helpdesk consultant will issue you a ticket number. Please allow three working days before calling to check the status of your ticket. The GSU Helpdesk is always available. The consultant works 8 a.m. to 5 p.m., answering the phone throughout the day (excluding lunch hour - noon to 1 p.m.). If you call and get voice mail, please use questions 1–5 as your guide.
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