GSU Helpdesk: Dial H-E-L-P (4357)
From off-campus, dial 708.534.HELP (4357).
When you dial H-E-L-P, the GSU Helpdesk consultant will ask you for the following:
- Name and affliation with GSU (e.g., student, faculty, staff)
- Location of computer
- Phone number(s) where you can be reached
- Purpose of call
- Detailed questions about: a) software; b) network connection; c) error message
The GSU Helpdesk consultant will issue you a ticket number. Please allow three working days before calling to check the status of your ticket. If you call and get voice mail, please use questions 1–5 as your guide.
Hours
Monday - Friday: 8 am to Midnight
Saturday: 8:30 am to 5 pm
Sunday: 1 pm to 9 pm
Tutorials
Passwords
Remote Access
