Below are GSU's Center for Active Engagement and Scholarship frequently asked questions. We may not be the department who supports all the topics below, but we provide links to direct you to the appropriate information.

Faculty:

  • How do I login to Blackboard?

    +

    You may login to Blackboard:

    • from the Governors State University homepage under the Academics column near the bottom of the page
    • through the myGSU portal and select the orange eLearning Blackboard button
    • by typing the bb9.govst.edu in to the address bar

    Open the Blackboard Login PDF Tutorial to learn more.

  • How do I reset my password?

    +

    There is one username and password setup for your GSU account. This is setup by GSU's IT Department. If you need to reset your password, you may proceed directly to the GSU self-service password portal.

    If you require documentation on how to change your password, please access the IT Helpdesk website.

    For further assistance with a password reset, please contact the IT Helpdesk at 708.534.4357 or email help@govst.edu.

  • How do I login to email?

    +

    If you are in the myGSU portal, you may select the Exchange Email link from the top middle column, the Email Access - Faculty/Staff Quick Link or proceed to the Exchange Email website.

    To add your GSU email account to your mobile device, please view the Android tutorial or the Apple tutorial.

    For further assistance with email, please contact the IT Helpdesk at 708.534.4357 or email help@govst.edu.

  • How to add students/instructors to a Blackboard course?

    +

    Instructors no longer have access to add other users to their course.

    If you would like to add another instructor into your course, please email blackboard@govst.edu with the following information:

    • name/username of the instructor you would like to add to the course
    • course ID (NURS-1000-01_17SU)
    • what role you would like to provide the instructor (View the Course Roles page to learn more.)

    If you would like to be added to another course, please email blackboard@govst.edu with the following information:

    • approval from instructor of the course, dean, or chair
    • course ID (NURS-1000-01_17SU)
    • the role you are approved to be added as (View the Course Roles page to learn more.)

    If you would like to add a student as a T.A., the student must complete a FERPA form, get the required signatures and send to the IT Department. Please email blackboard@govst.edu so we may work with IT to add the FERPA approved student to the requested Blackboard course section.

     

  • How do I show only my current courses in my Blackboard Course List?

    +

    Please view the Editing your Blackboard Course List tutorial to learn more. This tutorial is located on the Faculty Tutorials page under the Getting Started category.

  • I can login to myGSU portal and email, but not Blackboard. Why?

    +

    FERPA: You may not have completed FERPA. FERPA grants access to student records. Please review the material presented on the FERPA website, get the required signatures and send to the IT Department.

    Not Assigned a Course: Check the Colleague Course Schedule to see if you are the instructor of the course. If you are not listed as the instructor, please contact your department to have them enroll you as the instructor in Colleague. The automated process will then add you to Blackboard.

    If you have questions, please contact Blackboard Support at 708.534.4115 or email blackboard@govst.edu to further assist.

  • I am teaching a course, but it is not in my Blackboard Course List. Where is it?

    +

    Check the Colleague Course Schedule to see if you are the instructor of the course. If you are not listed as the instructor, please contact your department to have them enroll you as the instructor in Colleague. The automated process will then add you to Blackboard.

  • How do I cross-list my course in Blackboard?

    +

    Blackboard courses are created from the Colleague course ID's. Once the Blackboard course creation script is run, all of the courses and instructors are added to Blackboard.

    Cross-listed courses are setup by your department. If you would like to request a cross-listed course, please contact your chair or dean.

  • Where do I enter final grades in Blackboard?

    +

    Faculty may use Blackboard to grade students; however, official grades are entered through the myGSU portal. Please reference the Faculty Guidebook (GSU login required) for more information.

  • How do I find out more information about the Certificate in Online Teaching?

    +

    The certificate is offered at the graduate level. Students must have completed a bachelor's degree from an accredited, post-secondary institution. The Certificate in Online Teaching will be awarded to participants who complete the 18-credit-hour program with a "B" or better in each required course.

    For more information, please visit the COTC Certificate Program page.

  • Where is the GSU Schedule?

    +

    Check the Colleague Course Schedule to see if you are the instructor of the course. If you are not listed as the instructor, please contact your department to have them enroll you as the instructor in Colleague. The automated process will then add you to Blackboard.

  • Where is the Academic Calendar?

    +

    At GSU, the academic year starts with the fall semester. For more information, please visit the GSU Academic Calendar page.

  • Where is the Student Handbook?

    +

    Our Student Code of Conduct, along with other University policies, will give you clear guidance on both what you can expect from GSU faculty and staff, and what we will expect from students. For more information, please visit the GSU Student Handbook page.

 

Students:

  • How do I login to Blackboard?

    +

    You may login to Blackboard:

    • from the Governors State University homepage under the Academics column near the bottom of the page
    • through the myGSU portal and select the eLearning Blackboard button under Quick Links
    • by typing the bb9.govst.edu in to the address bar

    Open the Blackboard Login Video Tutorial or the Blackboard Login PDF Tutorial to learn more.

  • How do I reset my password?

    +

    There is one username and password setup for your GSU account. This is setup by GSU's IT Department. If you need to reset your password, you may proceed directly to the GSU self-service password portal.

    If you require documentation on how to change your password, please access the IT Helpdesk website.

    For further assistance with a password reset, please contact the IT Helpdesk at 708.534.4357 or email help@govst.edu.

  • How do I login to email?

    +

    If you are in the myGSU portal, you may select the Email button under Quick Links or proceed to the Microsoft 365 Email website.

    To add your GSU email account to your mobile device, please view the Android tutorial or the Apple tutorial.

    For further assistance with email, please contact the IT Helpdesk at 708.534.4357 or email help@govst.edu.

  • I can login to myGSU portal and Office 365 email, but cannot login to Blackboard. Why?

    +

    Make sure you are signing into the correct server. It is a common mistake for students to login to the Intersession server instead of the eLearning Blackboard server.

    Open the Blackboard Login Video Tutorial or the Blackboard Login PDF Tutorial to learn more.

    If you still cannot login, please contact Blackboard Support at 708.534.4115 or email blackboard@govst.edu to further assist.

  • Where are the courses I am currently enrolled in the Blackboard Course List?

    +

    Courses are not available in the Blackboard Course List until the course opens. Courses usually open on the first day of the semester or the alternate date provided in the GSU course schedule.

  • Blackboard kicked me out of a test. What happened?

    +

    Blackboard tests require a constant internet connection. If the connection is broken, Blackboard will close the test. Students may be kicked out of the tests due to internet connectivity, web browser issues, etc.

    Allowing an additional attempt is based upon your instructors approval. If you get kicked out of a test and cannot get back in to finish, please contact your instructor immediately.

    If you would like to create a ticket, please contact Blackboard Support at 708.534.4115 or email blackboard@govst.edu.

  • Blackboard will not allow me to submit an assignment. Why?

    +

    Usually, instructors provide a single assignment attempt for students. This means if you submitted your assignment, you have submitted the maximum number of attempts and will no longer be able to resubmit.

    If you need to resubmit an assignment, please contact your instructor for an additional attempt approval.

    If you would like to create a ticket, please contact Blackboard Support at 708.534.4115 or email blackboard@govst.edu.

  • The discussion board forum and all the threads disappeared. What happened?

    +

    Accessibility: Your instructor has the option to narrow the discussion board availability. Once the availability end date is past due, the forum will be hidden from students. If you would like to reopen the forum so you may post, please contact your instructor.

    Display: In each forum, you have a Display filter, which can show all threads, published threads, hidden threads, and draft threads. Make sure to select Show All, so you will be able to view all threads created by other users in the course. Open the Displaying Threads tutorial to learn more.

  • Where can I access my final grade?

    +

    During the semester, you may check your Blackboard My Grades as a running total for the course. To view your final grades, please view the Academic Profile > Grades section in the myGSU student portal.

  • How do I find out more information about the Certificate in Online Teaching?

    +

    The certificate is offered at the graduate level. Students must have completed a bachelor's degree from an accredited, post-secondary institution. The Certificate in Online Teaching will be awarded to participants who complete the 18-credit-hour program with a "B" or better in each required course.

    For more information, please visit the COTC Certificate Program page.

  • Where is the GSU Schedule?

    +

    Check the Colleague Course Schedule to see if you are the instructor of the course. If you are not listed as the instructor, please contact your department to have them enroll you as the instructor in Colleague. The automated process will then add you to Blackboard.

  • Where is the Academic Calendar?

    +

    At GSU, the academic year starts with the fall semester. For more information, please visit the GSU Academic Calendar page.

  • Where is the Student Handbook?

    +

    Our Student Code of Conduct, along with other University policies, will give you clear guidance on both what you can expect from GSU faculty and staff, and what we will expect from you. For more information, please visit the GSU Student Handbook page.