These are the issues reported by users and are logged in the Blackboard Known Issues Database.

System Version:
Blackboard Learn 9.1 Q2 2017 CU4

  • Assignments

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      Cannot Upload Assignment Using Safari

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      Explanation of Issue:
      When users try to attach a file using Browse My Computer using Safari, Blackboard will show an error message.

      Explanation of Resolution:

      Our vendor, Blackboard Inc. Tech Support, has determined that this is related to a Safari 11.1 known issue that appears to be impacting Assignments, Discussion Boards, and Content Creation with file attachments.

      Blackboard Inc. Tech Support confirmed this is a bug that is planned to be fixed in a specific future release of Learn, but that release is not yet available.

      The only current known workarounds are to use a different browser, such as Google Chrome (https://www.google.com/chrome/), Mozilla Firefox (https://www.mozilla.org/en-US/) or if you have a Dropbox account, you can upload files from Dropbox to Blackboard using Safari.

      This issue was resolved on 4/27/18.

      Assignments Do Not Accept HTML Files with Script Tag

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      Explanation of Issue:
      When students try to submit an HTML file that contains script tags, they will receive an error message that will not allow them to submit.

      Explanation of Resolution:
      GSU Blackboard Support is currently working with Blackboard Inc. Tech Support (our vendor) to resolve this issue. Currently Blackboard Inc. Tech Support states to have students add these files to a .zip folder and upload to Blackboard.

  • Attendance Tool

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      Attendance Tool No Longer Available

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      Explanation of Issue:
      The attendance tool is no longer available in the Control Panel > Course Tools section. This tool was created by a third party source, who no longer supports the tool. Currently for GSU's version of Blackboard, there is no replacement for this tool.

      Explanation of Resolution:
      You may create a manual column in the Grade Center called Absences and set the Points Possible to 0. Make sure not to include this column in the Total Grade Center calculations. For every time a student is absent, you may increase the number by 1.

  • Content Editor

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      Paste Button Opens Pop-Up Window

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      Explanation of Issue:
      The paste button on the second row of the content editor does not function correctly within the following internet browsers:

      • PC: Chrome, Firefox, or Microsoft Edge
      • Mac: Chrome, Firefox, or Safari
      You receive the following pop up window: Your web browser currently does not support this behavior. Use the following keyboard shortcuts instead:
      • Cut: Control + X (Mac: Command + X)
      • Copy: Control + C (Mac: Command + C)
      • Paste: Control + V (Mac: Command + V)

      Explanation of Resolution:
      Once you have the material copied, click inside of the content editor to make the cursor visible. Select Control + V (Mac: Command + V) to paste.

      Spell Checker Menu Does Not Appear in PC Internet Explorer and Mac Firefox

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      Explanation of Issue:
      The misspelled word is underlined in red, but you do not receive a menu of suggested replacements when right-clicking on the word.

      Explanation of Resolution:
      Use a different internet browser, such as Google Chrome.

  • Drag and Drop

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      Drag and Drop Rearranging Fails

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      Explanation of Issue:
      When attempting to drag and drop, to rearrange materials, the result is unexpected behavior. The chosen order of items remain in the same place. Please note that this behavior occurs sporadically.

      Explanation of Resolution:
      Please use the Keyboard Accessible Reordering feature. KeyboardAccessibleReorderTool

  • Internet Browsers

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      Display Problems Using Internet Explorer

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      Explanation of Issue:
      Please ensure that you are using a compatible version of Internet Explorer. The issue will occur if Internet Explorer is viewing Blackboard using Compatibility View.

      Internet Explorer may have issues displaying Blackboard content, such as

      • The layout of the header and tabs has been jumbled or unaligned
      • Javascripts errors may occur
      • Dashboard modules indicate they are temporarily unavailable

      Explanation of Resolution:
      Use a different browser such as Firefox or Chrome.

      If you would like to continue to use Internet Explorer, please follow the steps below.

      • Turn off the Compatibility View for Blackboard (if permissions allow for this)
      • Enter Internet Explorer ‘Tools’
      • Enter ‘Compatibility View Settings’
      • Remove Blackboard from the compatibility view listing
      • For GSU computers: Uncheck the ‘Display intranet sites in Compatibility View’ checkbox
      • Select ‘Close’
  • Mobile

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  • My Grades

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      My Grades Displays Grades to 5 Decimal Places for Students

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      Explanation of Issue:
      The "My Grades" and Grade Center numeric expression of grades are inconsistent. "My Grades" expresses the grade to 5 decimal places for students, while the Grade Center only displays 2 decimal places for Instructors.

      Explanation of Resolution:
      Updates to resolve this issue will be provided in a future release.

  • Navigation Menu

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      Navigation Menu Disappears When Browser Window Becomes Too Small

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      Explanation of Issue:
      If your window is too small and you enter a Blackboard course, the left navigation menu disappears.

      Explanation of Resolution:
      Enter a Blackboard course and click the thin vertical bar where the navigation menu would normally be. This will reopen the menu.

      This issue was resolved on 1/12/18.

  • Tests, Surveys, and Pools

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      Students Getting Kicked Out of Tests

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      Explanation of Issue:
      Please be advised that this entry is not related to a system issue, but is to show the cause of such incidents.

      By selecting ‘Force Completion’, students must complete the exam in one sitting. A student may get kicked out and not be able to return to the test by accidentally closing the browser, accidentally navigating away from the test, accidentally refreshing the test page, experiencing a computer crash, experiencing internet issues, etc.

      Explanation of Resolution:
      We recommend to avoid using Force Completion. If the student experiences technical issues with Force Completion unchecked, he/she would be able to return to the test and resume from their last saved entry.

  • Video and Audio Autoplay

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      Video/Audio AutoPlay When Not To AutoPlay Option is Selected Chrome/Firefox

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      Explanation of Issue:
      Please ensure that you are using a compatible version of Internet Explorer. The issue will occur if Internet Explorer is viewing Blackboard using Compatibility View.

      Internet Explorer may have issues displaying Blackboard content, such as

      • The layout of the header and tabs has been jumbled or unaligned
      • Javascripts errors may occur
      • Dashboard modules indicate they are temporarily unavailable

      Explanation of Resolution:
      Use a different browser, such as Internet Explorer, Edge, or Safari