Explanation of Issue:
Please be advised that this entry is not related to a system issue, but is to show the cause of such incidents.
By selecting ‘Force Completion’, students must complete the exam in one sitting. A student may get kicked out and not be able to return to the test by accidentally closing the browser, accidentally navigating away from the test, accidentally refreshing the test page, experiencing a computer crash, experiencing internet issues, etc.
Explanation of Resolution:
Blackboard is functioning as designed. We recommend to avoid using Force Completion. If the student experiences technical issues with Force Completion unchecked, he/she would be able to return to the test and resume from their last saved entry.