Masters Health Administration Program Outcomes

MHA Program Outcomes 2016.17.updates
2016
Governors State University

Department of Health Administration

HEALTHCARE MANAGEMENT COMPETENCY MODEL

In concert with the mission of the University and the College of Health and Human Services, the primary mission of the Masters in Health Administration is to educate mid-career professionals working in the health services arena for competent and progressive decision-making and for increasing managerial responsibilities within the greater Chicago metropolitan area and State of Illinois. The Program is particularly interested in attracting students who traditionally have been under-served by higher education.  It aims to instill students a strong commitment to the standards of professionalism.  The Program’s teaching mission is supported by active faculty service and scholarship brought into the classroom to enhance the students’ learning experience.

  

CURRICULUM 

Domain  

Competency  

7101  

7102  

7105  

7107  

7108  

7109  

7110  

7111  

7112  

8101  

8102  

8103  

8105  

8106  

8107  

8108  

8901  

8902  

Communications  
and Interpersonal  

Effectiveness 

Relationship
Management 

  

  

  

  

  

  

  

1 

  

  

  

  

  

  

  

  

  

3 

Communication 
Skills 

1 

1 

  

1 

  

2 

2 

  

2 

  

  

  

  

  

  

3 

3 

3 

Facilitation 
Skills 

1 

1 

1 

  

  

  

  

  

  

  

  

  

  

  

  

  

2 

2 

  

Critical 

Thinking 

Analysis 

and
Problem
 

Solving 

Decision
Making 

  

  

  

  

  

1 

1 

2 

  

  

3 

  

3 

  

3 

3 

3 

  

Systems
Thinking 

1 

  

  

1 

1 

  

  

  

  

  

  

  

  

  

  

2 

  

  

Quality 
Improvement 

1 

  

  

  

  

  

  

  

2 

3 

  

3 

  

  

  

  

  

3 

Risk 
Management 

  

  

  

  

  

  

  

  

1 

  

  

3 

  

3 

  

  

  

  

Business
Knowledge 
and Skills 

  

1 

2 

2 

  

2 

2 

3 

2 

  

3 

  

3 

3 

3 

3 

3 

3 

  

  

Analytical 

Skills 

Challenges
Established 
Thinking 

  

  

  

  

1 

  

  

  

  

  

  

3 

  

  

  

  

3 

  

Analyzes Root 
Causes 

  

1 

  

  

  

  

2 

  

  

3 

  

  

3 

  

  

  

3 

3 

Problem Solving 
&
Data Collection
 

  

1 

3 

2 

  

  

  

  

  

3 

3 

3 

  

  

3 

3 

  

  

Health Care 
Tech and 
Info Mgmt 

1 

  

  

  

  

2 

  

  

  

  

  

  

  

  

  

  

  

3 

  

  

Management 
and
Leadership
 

Leadership 
Skills 

  

  

  

  

  

  

  

  

2 

  

  

  

2 

  

  

  

3 

3 

Org Culture and 
Growth 

  

  

  

  

  

  

  

1 

  

  

  

  

3 

  

  

  

  

3 

Strategic 
Planning &
Advocacy
 

1 

  

  

  

1 

  

2 

  

2 

3 

3 

  

  

  

  

3 

3 

3 

HR Mgmt &
Workforce 
Policy
 

  

  

  

  

  

  

  

2 

  

3 

  

  

3 

3 

  

  

  

  

Marketing 

  

  

  

  

  

  

  

  

  

3 

  

  

  

  

  

3 

3 

  

Professionalism
and Ethics
 

Personal &
Professional
E
thics
 

  

  

1 

  

2 

  

2 

  

3 

  

3 

  

3 

3 

  

  

3 

3 

Professional&
Community
Contribution.
 

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  

3 

3 

Continuing Ed 
Lifelong 
Learning
 

  

  

  

  

  

  

  

  

  

  

  

2 

  

  

  

  

  

3 

 

Domains 

Delineation Of Competency 

Communications and 
Interpersonal Effectiveness
 

This competency deals with The ability to speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations and to facilitate a group. The ability to work cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively. Collaboration applies when a person is a member of a group of people functioning as a team, but not the leader. 

Critical Thinking Analysis and Problem Solving 

This competency encompasses the ability to understand a situation, issue, or problem by breaking it into smaller pieces or tracing its implications in a step-by-step way. It includes organizing the parts of a situation, issue, or problem systematically; making systematic comparisons of different features or aspects; setting priorities on a rational basis; and identifying time sequences, causal relationships, or if-then relationships. 

Analytical Skills 

This competency deals abilities to visualize, articulate and even solve both the simple and complex problems and concepts. It entails making decisions which are based on available information. It entails demonstration of abilities to depict logical thinking.  

Management & Leadership 

This competency comprises The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. 

Professionalism & Ethics 

This competency addresses the ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.